Communications: Scripted and Unscripted

“I propose: Getting clear on your own communications and expectations can save you time and lessen aggravation! Less follow-up, less drama, fewer mistakes!”

February is Time Management Month and I promised via my newsletter we would dig a little deeper into matters of Time Management. This week I want to talk about keeping our communications on track to maximize our time management.

I am a podcaster now. (I love saying that!) Last week, I taught a 4 hour time management class for a training program at a local community college, and one of the participants actually asked how to write for and start a podcast! So I shared a few ideas.

And here is the thing – and perhaps you have noticed, if you are a regular listener – I write my notes for every episode.

Mostly.

I want to make sure I cover what I want to cover, and I don’t really trust myself to remember it all in the moment, or under pressure of recording (not that there is much pressure). But I want to remember, so I write most of my script.

Equally important, though, are the unscripted moments. The off-the-cuff moments.

For example, in addition to being a certified professional organizer, I am also a professional musician. And I can perform hundreds of songs without music in front of me. But I prefer to see the music in front of me, just in case. Scripted, right? However, even though I have not written the song, I can put my own stamp on it in the performance, my personal interpretation. Unscripted.

Let me be clear. I am my own life-long coaching and organizing project! Organizing comes as easy as breathing to me, as do coaching topics, but I will forever be a work in progress. And Communications are ever evolving for me!

My actor son and I were discussing that so many plot lines for tv/movies/plays evolve around drama created by poor communications. We talked about Shakespeare to modern day, but it’s true. How much drama is created when we don’t communicate clearly, we jump to conclusions, we make assumptions, or things just don’t go as planned?

I propose: Getting clear on your own communications and expectations can save you time and lessen aggravation! Less follow-up, less drama, fewer mistakes!

I am suggesting a combination of Scripted and Unscripted communications strategies.

How do we script our communications? But also keep them unscripted enough to remain meaningful and personal?

Here’s an example of the combination of Scripted and Unscripted:

When I was in college in Ohio, I would call my parents in Michigan on Sunday nights. This was our arrangement. And since we did not yet have email or texting, that was the one certain time that we would communicate in a week. And I used to keep a note of things / events / achievements I wanted to tell them about. Of course we also would chat about anything and everything else, too, but I had a note so I didn’t forget. And of course, I have caught grief about this habit from my siblings over the years as being over-organized, but that is not news. And I digress.

Another example of the combination of scripted and unscripted (sort of):

I prefer in-person and face to face communications over talking on the telephone. So unless I’m just checking in with a family member, I usually have at least some reason to make a phone call and therefore a mental agenda (probably just a point or two) for the call. Because, to manage our time, we can also manage our conversations. We can manage ourselves and be as clear as possible about expectations and time limits AND still listen closely and let the conversation evolve naturally.

I will often manage a phone call, especially about professional matters like my business or school board work like I would run a meeting, with an appointed start time, an agreed-upon goal and length of call, and a summary and statement of next steps at the end.

That example of scripted and unscripted communications leads me to Boundaries and Best Practices, all of which we set for ourselves.

Another story from childhood regarding boundaries (which I am constantly working on) or etiquette:

Growing up, we had etiquette rules for using the family home phone. We weren’t supposed to make or receive calls after 9:30 at night because it was rude to bother others at bedtime. Our friends knew not to call after 9:30. Same thing for morning phone calls. No calls before 8 am or so. Which is funny, as these are my dad’s rules and he sometimes calls me now long before 8 am my time (he lives in a different time zone). And don’t worry, he won’t be offended that I brought this up, he doesn’t do technology and he certainly doesn’t listen to podcasts. More importantly, I still have those guidelines in my head so I don’t make or take calls and texts extra early or late at night.

What I can do, to script, is to model the behavior I prefer.

• I will not send a text or make a call outside what might be deemed polite time.
• I do not typically answer work related calls, texts or emails on a weekend.
• In some relationships like a coaching relationship, I ask others for their preferred method of communications. Perhaps someone will some day ask me the same!
• I at least initiate correspondence in my chosen method.

Let’s go back to college and Speech 101: In communications we have the sender, the message and language, the method of communication, the message and language received by the receiver and then feedback. WE need to keep all of those components in mind if we’re going to do a good job!

Here are ways that communication can go awry:

• “You know what they say…” No, perhaps I do not. Please tell me, specifically.
• “It goes without saying.” No, no it does not. Say it anyway. I am a good communicator, but I really need to be clear on what message you are sending, and I am not a mind reader.
• “Well, you know…” No, No I don’t know. Please be more specific.
• “What do you think they meant by that?” In the context of someone else’s statement. For me, I think they meant what they said, and if they didn’t, I’m not going to make things worse by guessing, extrapolating or theorizing about how or what someone else communicated.

Good communications save time when we are clear with what we are saying and what we are hearing. I heard a great question listening to a podcast today – If someone asks you a question and you’re unclear about what they are asking, ask them to “Please ask the question in a different way.” (The Mind Your Business Podcast with James Wedmore.) It takes into consideration jargon and semantics. And I often check in with people in conversation – “did I fully answer the question you were asking?“

What have we learned?

• Get clear on your communications to save yourself time later!
• Have a Script, at least a little, around managing your communications, but be flexible enough to embrace unscripted as well.
• Establish your own communication boundaries and be ready to lead by example
• Check in regularly with others regarding your own communications. And,
• In addition, on your various communications channels, factor these check-ins to your routines, to ensure two way communication is happening.

Where can you improve communications this week with this new awareness?