• Keep a Master To-Do List – a running list of everything that needs to get done.  I maintain my To-Do list in Evernote (a cloud storage notebook), so that I can access it from all of my devices.  I can even share my To-Do list (and other Evernote documents) with others, if I have info to share with staff or co-workers.  I have clients who use MS Outlook for the same purpose.   When I finish a recurring task for today on my Evernote list, I cut it and pasted it to the next day, week or month or whenever it is set to recur (For example, daily habits, weekly errands, and monthly billing and client care).
• Actually block out time on your daily, weekly and monthly schedule for these tasks.  Make an appointment on your calendar, so other things don’t squeeze out these important tasks!  A client mentioned that her bill-paying was slipping and she was starting to incur late fees because she hadn’t blocked the time to manage her daily and weekly bookkeeping.
• Attach paper / ideas / tasks to your time blocks, too.  For example, my Friday afternoons are blocked for bookkeeping tasks.  As bills come in, or tasks come up that are related to bookkeeping, I add them to Friday’s to-do list and tuck any paper bills in my Friday folder.

There are “big picture” issues to address – new product lines, new marketing ideas, personnel issues, all of the “where is our company headed?” type-stuff .

• Big picture Issues:  We need to block time to make these big-picture discussions happen, too. They may not need to happen every day, but they are still important.  Have weekly check-ins with everyone involved, in person / Face time or via email, to touch base.  And once in a while (monthly, quarterly, etc.) Think BIG THOUGHTS!!! Set time aside, invite all the players / decision makers, go off-campus, set a time limit, and dive in!

There are “small task” issues – placing orders with vendors, scheduling service calls, handling customer service issues, and even just answering the phone.

• There are no small tasks.  These “small tasks” are Our Work, whether they happen daily, weekly or monthly.  Communicating with our vendors and our customers – This Is Our Work! Even when these tasks seem small, they are really the most important tasks we can complete.
• However…. we can still manage the flow of our work, to get more of Our Work done!
  • Phone calls can go to voicemail, or we can keep our calls polite but brief.
  • Emails rarely require an instantaneous response.
  • Do Not Reinvent the Wheel!  Figure out the best way to do something, and do it that way every time.  Those are your Standard Operating Procedures, and they create a uniformly excellent experience.  Start by creating standard email responses to frequently asked questions, and build from there.

And then of course there are the “fires” that occasionally pop up that require me to drop everything and handle that immediately.

• Communication:  I received an email last week from my graphic designer: “I should be done putting out fires by XXX o’clock, I’ll call you then”.    Great way to handle it!
• Flexibility is critical to time management success.  Having a Master To Do list means if we can’t get to something today, we can move it to the top of tomorrow’s To Do list.  Using Time Blocks are great, but we can block time later in the week just as easily as this afternoon.
• Let me let you in an insider tip:  If you handle recurring tasks when they recur, manage the Big Picture and Small Tasks regularly – you will:  A. Have fewer fires to put out; and B. Be more prepared and able to quickly manage and put out the fires that to arise.

So, look at your task list today and this week, and consider how to manage your time and tasks to get your important work done!