Tag: Time Management

Small Business Week: How to NOT Overbook Your Calendar

Recently, a friend/client/networking partner had to cancel a morning meeting because she had overbooked her Tuesday.

Another client had to reschedule a document drop-off with me because he “ran out of day today.”

No judgement here.  Been there, done that.

In her text message to me, the overbooked friend/client/networking partner asked me to write a blog about how to not overbook our schedules!  So, friend, in honor of National Small Business Week, here it is!

When do you work?  Where?  How?   Workdays and work places have changed, due to worker and industry preferences.  A “typical” workday is anything but typical, more than half the workforce works for themselves or small businesses, and many of us work from home (or Starbucks, or someone else’s home, etc).

As the lines of work and home blur, it’s difficult to keep all our commitments straight!  So, to help get the most out of your schedule, without resorting to teleportation or cloning, here are a few ideas:

  • Check your schedule regularly, with an eye out for potential snags or trouble spots. Don’t wait until tomorrow to plan for tomorrow. or until next week to plan for next week.
  • Schedule recurring events.  Actually put them in your calendar / planner / etc.  Yes, you will probably remember.  But then again, you may not.  Just write them down.
  • Better yet, Just write everything down (or make a note in Outlook or Google Calendar, or your planner, or however you track such things).  I can’t be trusted to remember things unless I write them down.
  • Determine realistic time estimates for your regular tasks.  Have you noticed?  We tend to underestimate how long our favorite tasks take, and overestimate how long dreaded tasks take.  We assume the easy stuff will go quickly, but get snagged or run late when something goes wrong.
  • Factor in commuting time between meetings where applicable,  and multitask your travel time.  I’ve been leaving a more generous time cushion between client appointments, to accommodate conversations that go a little long, traffic troubles, or a quiet moment to eat my lunch on the way to the next appointment.
  • Keep your calendar and contact information up to date and with you at all times, so if you do find yourself overbooked or running late, you can do the polite and professional thing and call ahead.
  • Do not feel you have to explain yourself.   No one needs to know that you need to leave a meeting on-time to get to a 6th grade soccer game.
  • If you do double book yourself or if life gets in the way, just OWN UP, APOLOGIZE and reschedule.  Make that call with solutions in mind, as in “I’m very sorry, something unexpected came up and I’m going to be late to our 1 o’clock meeting.  Would you like to push it to 2 pm, or reschedule for a different day?”
  • Meetings.  Ah, meetings.  Meetings, by definition, involve other people.  And talking, and planning and note taking and assigning tasks.
    • Don’t be ‘that guy’ or ‘that woman’.  You know, that one with the late, rushed and loud arrival. Be early, be prepared, and be quiet until there is something to say.
    • Don’t like making pre-meeting small talk?  Smile politely, then make a show of reviewing your notes, or making new notes (even if it’s your packing list for vacation, or an email for later).
    • After the fact:
      • Set an alarm to keep from getting chatty.
      • Factor in processing time for your notes and action steps from the meeting, before heading to your next activity.

As you move through your week this week, keep your schedule in mind, and try a tip or two to make that next workday or meeting go more smoothly!

Leap Day! What to Do With An Extra, Bonus, Cherry-On-Top Day?

Leap Day!  I’m publishing this blog today because I can!  We only get this opportunity once every 4 years, so I’m taking it!

Turns out, it takes we Earth Dwellers 365 and a quarter-ish days ( 365 days, 5 hours, 48 minutes and 47 seconds to be precise) to fully orbit the sun, so every 4 years we need to add a day to catch up with those quarters.  We’ve known this for 2000+ years now, though Leap Day has moved around within the year at the whim of various leaders over the last 20 centuries.  Time really is relative, and a human construct.   This is the ultimate Time Management Blog!

2016 is a Leap Year, today is a Leap Day.  I know it still feels like a Monday,  and may look like every other day except on the page of your calendar, but today is a Gift.

My question to you is:  What Can You Do With An Extra Day? An added bonus, cherry-on-top day?

I asked myself – If I had a day all to myself, an added bonus, cherry-on-top day, what would I do?

And it turns out, I would probably spend it doing the things I already love.

  • I’d get up early, like always.  Not because I had to, but because it helps me be my best self.
  • I would talk with loved ones, and spend time with my husband and sons.  Time with them would be essential to making an added bonus, cherry-on-top day the best day it could be.
  • I would prepare and share and eat really delicious food.
  • I would still organize, though perhaps just my own home or time or brain for that day.
  • I would still be productive because, honestly, I don’t find sloth enjoyable.  I get pleasure out of getting things done, so my added bonus, cherry-on-top day would still be productive.
  • I would read, go to Mass, go out in nature, take a nap and watch a really great movie.
  • I would drink tea and eat girl scout cookies and write, just like I’m doing right now.
  • I would be surrounded by music of my choosing.
  • I would live in a clean, uncluttered space, and still clean up after myself, because a added bonus, cherry-on-top day, and every other day, deserves that respect, as do I.
  • So long as no one was getting hurt, I would let those around me do what they choose, too.Here’s what I would not do:
  • I would not argue with anyone.
  • I would not talk on the phone.
  • I would not watch the news.
  • I would not shop, or spend much money.
  • I wouldn’t hear about people shooting each other over sneakers in a Mall, or how some crazy guy killed people in my beloved hometown of Kalamazoo, because those things wouldn’t happen.I realized, as I pondered this whimsy, that every day is a gift, an added bonus, cherry-on-top day, whether its a Leap Day or any other day.  Imagine how powerful this blog and every day could be if I changed the “I would’s” to “I will”.

    So, to repeat my earlier question,

    What Would You Do With A Gift Day? An added bonus, cherry-on-top day?

    And what is keeping you from treating every day like that Gift?

    Intentionally spending your time how you want, with whom you want, and in the productive endeavors that suit you best?

Get back to ‘Everyday-ness’ first, THEN look at your New Year!

I love the holidays. I really do.  We’ve been blessed with wonderful times with friends and family, meaningful worship, rest and relaxation.

However, after many days of celebrations, I also love the return to “everyday-ness”. “Everyday-ness” was a term coined by Father Matt at Mass yesterday, in the context of “we need ‘everyday-ness’ to appreciate Celebrations”, and vice versa.

I liked the term, and it started me thinking.  We have to start with the basics, our routines, our ‘everyday-ness’ before we can move on to the bigger stuff.

Shower right away when you get up in the morning (unless you are that dedicated soul who actually exercises first thing).  I know, you may want to wake slowly or linger over coffee, but just shower already.  And if you’re thinking “well, I can do it later, or maybe i’ll work out later so I’m just going to sit around and stink until then”, just do it.  You can do it again later if you need to.

Have you ever noticed how your schedule gets snagged with “I”ll run my errands / get dressed / check in with work / leave the house / do anything productive AFTER I SHOWER” and then you delay this jump start to your day?  It’s not complicated, do it and get on with things.

Make your bed.  Yes, seriously.  You can send me links on Facebook for the fear-inducing microscopic images of creatures that will grow in your bed if you make it every day, and I will still say Make Your Bed.  Studies show a strong correlation between happiness and productivity and daily bed making, look it up.  Plus, if you wash your body and your sheets regularly, those creatures in the facebook images won’t survive.

Put actual clothes on, if you, too, have been lounging for a few days. Nothing productive ever happens in your fuzzy bathrobe or yesterday’s sweat pants.

Put stuff AWAY!   Have piles of things lingering around?  Unopened mail, opened Christmas gifts, clean dishes, clean laundry  (These are the things that I needed to put away this morning)? What’s in your piles?  Well, put it all away!

Feeling productive yet?  I bet you are!  NOW……   On to the Big Stuff!  This is a great week for planning.  These bonus weeks around Christmas and New Years present a great opportunity to do some Big-Picture dreaming / planning / imagining for your new year!

We’ll talk more about resolutions in the weeks to come, as well as strategic planning your whole house organizing, cleaning your virtual work space, organizing your finances for the new year, and that’s just January (can you tell I planned my blog topics today?)!  Happy New Year!

To:

Receive more ideas and suggestions like these;
Book time with me in person or virtually;
Arrange a presentation for your upcoming event; or
Discover the benefits of Organizational Coaching;

Please contact me.

Call / text 708.790.1940
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Prioritize your Big Rocks This Week

Pressure.  I’m feeling the pressure.  This week’s blog marks my 300th published blog.  That’s a big deal, right?  I mean, wow, a major milestone.  And my grand idea is… non-existent.  I have a vague idea to write a blog about the life on a solo entrepreneur some day, and I thought that would be today.  But I’m just not feeling it.  I want my blogs to be about You, MY Readers, not about me.

But…. still…. nothing.

After a client cancellation this morning, I found myself with a few free hours.  Presented with a few unscheduled hours  – what to do?  Being the responsible sort, I took care of A LOT of work, woo hoo!!  I followed up with clients, booked appointments, and scheduled a speaking gig for November 7th.  Of 2016!!!  Wow!  Cleared out 2 inboxes, yeah!  Plus mowed and raked, since it is a lovely day.

But mostly, today I wrestled with priorities and how to fit all the big rocks in my jar for the next 2 months ( click here if you don’t know the reference:  http://www.sparkpeople.com/resource/motivation_articles.asp?id=264  ) .

I wonder if any of you wrestle with your priorities, too?

Take 30 minutes this week to map out the last two months of 2015, making space for your important priorities!    Here are mine, for the next two months:

Family:  We sent out emails to our fabulous families over the weekend and today about upcoming events, dinners and holidays, to carve out and protect important family time.  (and my brother recently shared this article with me, love it!  http://www.huffingtonpost.com/entry/secrets-danish-happiness_5630f211e4b06317991050dc )

Faith:  My Catholic Faith is very important to me, and with Advent and Christmas coming, I added daily Mass back to my calendar when possible.  And Christmas and all its wonder, of course, but I’m not ready to jump into that pool yet!

Money:  This morning, for the business I paid my bills and balanced my check book.  Better decisions come from being fully informed, so I started there.

Home: We ordered new bedding yesterday, which will get the bedroom paint project moving. There will be more to say in this category, but it was good enough to just put it on my list today.

Business: As mentioned, I have been very productive these last few days, professionally speaking.  I want to end 2015, my highest producing year EVER, strong.  So I cleared away some nagging to-dos, and made positive steps serving a lot of clients in the next few months.

Health:  After a weekend of over-consumption, I recommitted to eating healthier and avoiding sugar and white flour, and making time to exercise.

Saying Yes while Saying No:  I said Yes to events in 2016, but  I’m cautious about saying yes to any more 2015 events.

Fun:  I want something fun every weekend for the rest of the year.  When our travel plans changed this past Sunday, I sat at my computer all day and plowed through a long list of tasks.  Productive and necessary, yes.  Gratifiying, indeed.  Fun or family oriented? Nope, not at all.  So I want movies, hiking, road trips, etc.  Something fun every weekend.

What are your Big Rocks?  This week, plan the rest of 2015 and make room for your important priorities.

Let’s make it happen, Cap’n!

We come across great new ideas all the time, but how do we make the good ones stick? Set yourself up to succeed!  In a quick survey today, friends reported they are working on:
  • Regular meditation / exercise;
  • regular blogging;
  • schedule changes in the daily routine;
  • use the calendar on my phone since it always with me;
  • take pictures of children’s sports schedules then toss the paper;
  • grade daily (teacher);
  • perform an outside task (sweeping, raking, weeding, etc.) for 15 minutes daily;
  • drink more water;
  • make time for yourself;
  • know exactly what’s for dinner by breakfast; and
  • make bed every morning.
  • (These are all great ideas, thanks everyone for sharing!)

Here is how to make these happen, Cap’n!

Think it through!
Look at your current situation and the new habit from all sides.  Imagine what success looks like. Conversely, realize that every great new idea may not be for you!  Wonderful people whom I love and admire just ran the Chicago Marathon.  I can love and admire them and their achievements, yet not be want to train for or run a marathon.  Just think it through, for you and your life.
Recognize the potential obstacles.  
Great new habits may conflict with existing habits, by pulling time and resources away from other areas of our lives.  Look objectively at what the new habits require, and prepare to dedicate the time and resources they need.  Looking at the list above, all of these habits require at least a little time every day to execute, so we may have to cut other habits to make room for new ones.
Set up your physical space.  
Let’s look again at the list …
  • For meditation, we need some quiet space in our home, or to find a meditation class.
  • Drink more water?  We can put in a water cooler, buy re-usable water bottles, or get those little flavored drops to add.
  • Use the calendar on our phone?  Make sure to have the phone with us all the time.
  • Make the bed daily?  Clear the piles on the ground that keep you from straightening up.
  • We bought a used car a few weeks ago. I added the keys to my key ring, and rearranged the garage and the cars to make the new car easiest to access.
Set up your mental space.
Why do you want to create this new habit?  What are the end results you want to achieve?  Cement those answers in your mind!  Then make an appointment every day or week to make the habit happen.
Get Buy-In.
To maintain motivation, tell everyone you know about this new habit.  Sharing your plan helps others to help you, and creates accountability. If exercise is your new habit, co-op a friend or co-worker to exercise with you.  If you want to start meditating, tell your family and let them know what times you’d like to avoid interruptions.  Tell everyone the benefits of your new habit for them, because – let’s face it – most people want to know what’s in it for them.
 
Leave reminders..
  • Let’s use the “use the calendar on my phone” habit as an example.
  • Do you like auditory reminders?  Set your alarm for 5 pm every day (or whenever), and mentally review your day to add any scheduling events that need to go into your phone’s calendar.
  • Do you like to talk things out?  Set up a regular meeting with family or co-workers to review and upcoming events, and make sure they are in your electronic calendar.
  • Do you respond to visual reminders?  Leave a post-it note reminder on your paper calendar, to remind you to reach for the phone instead.
  • If your goal is “drink more water”, use even more specific reminders like rubber bands on your water bottle. I carry a 32 oz. bottle all the time, so I might put two rubber bands on the bottle, and move a band from the top to the bottom every time I refill.
Expect setbacks, but don’t give up.  Good habits take three weeks to establish, and years of practice to keep!  Expect some bumps in the road to success, but don’t give up when one occurs.  But the good news is that Good  Habits are worth the work!

Productivity Challenge: Get Up! Sitting at a Desk is Bad for You! 

“Getting Up and Moving Around at Work” has been my intended topic for this week, but I find it amusing that I’m writing it while standing because my hip is sore. I’m blaming the high heels I wore to a weekend wedding, though it could have been the Cupid Shuffle at the reception!

The research is in, and it shows just how bad prolonged sitting at a desk is for our health, our productivity and our happiness.  Too much sitting increases obesity, cardiovascular disease, diabetes, cancer and depression; and decreases metabolism, circulation and energy levels.  This challenge is compounded by the fact that so much of our leisure time is also spent sitting – driving, watching TV, sitting at home computers, eating, etc.  This sedentary and seated lifestyle is taking a toll on our bodies.  On a personal note, last winter I went to the Chiropractor because of intense lower back pain, and sitting too long at my desk was part of the problem.

There is a lot of information out there right now supporting standing-while-working and increased activity during the workday.  Standing up and moving around counteracts those negative physical effects of prolonged sitting.  There are also productivity benefits to standing and moving around (just google “productivity benefits of standing work stations”).  My energy and focus increase, while my stress decreases and my mood improves. Just by standing and moving around.

If you need more convincing, please do your own research – I did and I was amazed.  But how to incorporate this strategy into our day?  Try these:

1. Just Pay Attention. Making a change makes us pay attention to our current situation, and this usually leads to increased engagement and productivity.

2.  Include activity breaks in your blocked work time.  The Pomodoro Technique suggests 25 minutes of work and 5 minutes of break; I’ve also read 50 / 10.  The premise is that our minds focus for a certain amount of time (25 minutes), and then our mind and our body need a break (and not just switching over to Facebook, or checking our phone).   A break means getting up and moving, stretching, breathing deeply.  My phone’s timer App can remind me to take my 5 minutes, or I can use my microwave timer if I’m home – it’s great because I have to get up to turn it off!  The 5 minute break could be standing, stretching, walking around the office; or if you work from home, play with the dog, toss in a load of laundry, make a cup of tea, etc.  Track your progress with a FitBit or activity bracelet.

3. Stay hydrated:  I have learned a lot since my first trip to the chiropractor last winter, including the fact that I was chronically dehydrated.  Add more water to your day, and you will get up and move a lot more, to re-fill your water bottle, and to use the wash room!

4.  Run your own errands.  Technology is great and convenient, but often it replaces actual activity.  Yes, you could send someone an email, but you could also get up and walk over to their work space.  Or drop off papers instead of using interoffice mail, or take a walk at lunch instead of ordering in.

5. Consider a standing Work Space, or other options.  The standing work space is gaining popularity (go to Amazon.com and check out the variety of options!).   We created standing work spaces in our home (here is what I am using right now),  and more traditional offices are offering standing options, too.   We don’t need to only stand, though – my massage therapist reminded me that standing all day could have its own negative effects.   So, change up your space, and include both seated and standing options.

Stand Up!  Don’t let that desk chair do you in, Get Up and Move Around to Feel Better and Work Better!

Productivity Challenge: Time Management!

This week’s Productivity Challenge is Time Management!
My associate writes:
“As a small business owner, we wear so many hats and have to stay on top of so many tasks.  
  • There are daily tasks, weekly tasks, monthly tasks; 
  • There are “big picture” issues to address – new product lines, new marketing ideas, personnel issues, all of the “where is our company headed?” type-stuff ; 
  • There are “small task” issues – placing orders with vendors, scheduling service calls, handling customer service issues, and even just answering the phone; and then of course
  • There are the “fires” that occasionally pop up that require me to drop everything and handle immediately. There is only so much time, and we work with a skeleton crew – so how can I better organize to stay on top of it all?”
As a fellow business owner, I can totally relate to all of these!  So, let’s tackle them one by one!
Managing the “daily tasks, weekly tasks, monthly tasks”.  With these recurring tasks:
  • Keep a Master To-Do List – a running list of everything that needs to get done.  I maintain my To-Do list in Evernote (a cloud storage notebook), so that I can access it from all of my devices.  I can even share my To-Do list (and other Evernote documents) with others, if I have info to share with staff or co-workers.  I have clients who use MS Outlook for the same purpose.   When I finish a recurring task for today on my Evernote list, I cut it and pasted it to the next day, week or month or whenever it is set to recur (For example, daily habits, weekly errands, and monthly billing and client care).
  • Actually block out time on your daily, weekly and monthly schedule for these tasks.  Make an appointment on your calendar, so other things don’t squeeze out these important tasks!  A client mentioned that her bill-paying was slipping and she was starting to incur late fees because she hadn’t blocked the time to manage her daily and weekly bookkeeping.
  • Attach paper / ideas / tasks to your time blocks, too.  For example, my Friday afternoons are blocked for bookkeeping tasks.  As bills come in, or tasks come up that are related to bookkeeping, I add them to Friday’s to-do list and tuck any paper bills in my Friday folder.

There are “big picture” issues to address – new product lines, new marketing ideas, personnel issues, all of the “where is our company headed?” type-stuff .

  • Big picture Issues:  We need to block time to make these big-picture discussions happen, too. They may not need to happen every day, but they are still important.  Have weekly check-ins with everyone involved, in person / Face time or via email, to touch base.  And once in a while (monthly, quarterly, etc.) Think BIG THOUGHTS!!! Set time aside, invite all the players / decision makers, go off-campus, set a time limit, and dive in!

There are “small task” issues – placing orders with vendors, scheduling service calls, handling customer service issues, and even just answering the phone.

  • There are no small tasks.  These “small tasks” are Our Work, whether they happen daily, weekly or monthly.  Communicating with our vendors and our customers – This Is Our Work! Even when these tasks seem small, they are really the most important tasks we can complete.
  • However…. we can still manage the flow of our work, to get more of Our Work done!
    • Phone calls can go to voicemail, or we can keep our calls polite but brief.
    • Emails rarely require an instantaneous response.
    • Do Not Reinvent the Wheel!  Figure out the best way to do something, and do it that way every time.  Those are your Standard Operating Procedures, and they create a uniformly excellent experience.  Start by creating standard email responses to frequently asked questions, and build from there.

And then of course there are the “fires” that occasionally pop up that require me to drop everything and handle that immediately.

  • Communication:  I received an email last week from my graphic designer: “I should be done putting out fires by XXX o’clock, I’ll call you then”.    Great way to handle it!
  • Flexibility is critical to time management success.  Having a Master To Do list means if we can’t get to something today, we can move it to the top of tomorrow’s To Do list.  Using Time Blocks are great, but we can block time later in the week just as easily as this afternoon.
  • Let me let you in an insider tip:  If you handle recurring tasks when they recur, manage the Big Picture and Small Tasks regularly – you will:  A. Have fewer fires to put out; and B. Be more prepared and able to quickly manage and put out the fires that to arise.

So, look at your task list today and this week, and consider how to manage your time and tasks to get your important work done!

Productivity Challenge: My Desk is a Dumping Ground!

Last week, I asked professionals to share their Organizing Challenges.  The first response was:

“My desk!   Working from home, I’m so busy keeping the rest of the house organized, everything gets dumped on my desk! (thanks MG!)”

Has this happened to you?  You’re ready to get down to business, but your motivation and energy drain away as you face a desk cluttered with

  • Mail
  • School papers
  • Shoes / socks / clothing / dry cleaning
  • Legos (maybe that’s just me)
  • Receipts
  • Other people’s keys, wallet, phone
  • Office supplies or craft supplies
  • the list could go on and on …
Whether you work from home or in a more traditional office setting, trying to work at a cluttered desk can be a struggle.  Sometimes other people drop the stuff, and sometimes we ourselves do the cluttering.  Sound familiar?! Here’s what to do!
  1. When you sit down to work, spend the first 10 minutes of activity putting the dumped stuff AWAY, and the last 10 minutes putting your own stuff AWAY.  Most of us work better in uncluttered space, so that is a great place to start!   If you can do this every day, the piles will be progressively smaller, and you won’t need 10 minutes anymore!  Dedicate that small block of time at the start and the finish – seriously, set a timer if that helps!
  2. Make sure important things have a home.  For example, everyone needs a special place to put their cell phone, keys and wallet.  Establish a home for these important items NOT on your desk top.  Near it, perhaps, but not on it!
  3. Carve out “My Space” and “Public Space”, if you can.  For example, I recently rearranged my work space, and added shelves. I’ve moved the items that other people need to the shelves next to my work space instead of on the shelf over my work space.  In theory, this will cut down on interruptions and also encourage others to put things away!
  4. Establish containers for regular offenders, to direct stuff to other places:  An In-box for papers coming in; trash / recycling / shredding bins close at hand for papers going out; an errand bag for mail to mail or library books to return, items to drop off to other people, items to be returned to the store, etc.
  5. Act on your action items: In a client’s home office last week, most of the desk top was occupied by items that required action or an errand.  For goodness sake, ACT on your action items!  Invest an hour or two to take the actions or run the errands that will clear away those piles, then revel in the uncluttered space.
  6. Do you drop the stuff, or do other people?  If other people are the problem, set the example: Respect your own boundaries!  Clean off your desk and your own clutter, so the offending items are very noticeable when someone else drops them on your work space!

Keep you work space as sacred space!  Give it the respect it deserves, and expect others to do the same!

The Subtle Difference Between Efficient and Effective

I taught a Time Management Workshop last week.  I asked the participants “Why do you think your company chose Time Management as your professional development topic for today?”  A gentleman answered “So that my coworkers and I could be more efficient with our time”.

This was a very good answer.  I responded, “‘Efficient’ is great, and I’m sure your company indeed wants you to be efficient, because of course, who wouldn’t?”   But I went on to explain that “Effective” would be an even better way to manage our time.

Those two words, Efficient and Effective, sound very similar, and may even be used interchangeably in regular conversation, but I learned long ago in a senior management seminar that they have different meanings.  I explained:

  • “Efficient” is used to describe the least use of our resources.  If we do a job efficiently, we will spend the least amount of time, money, resources, man power to get the desired result.  That indeed may be what a company is looking for.
  • “Effective”, my preferred choice, describes the BEST use of resources.  We might spend a little more time, more effort or a little more money on something, but the outcomes will be much improved and we will deliver a better service or product.  Spending a little more time helps ensure the job is done well, and won’t need repeating, which saves $$ and time in the long run.

To illustrate, I used the example of a Trip to Costco.  For a small amount of money, I can purchase a ridiculously large bag each of rice and beans (like 25 or 50 lbs), and a couple of 12-packs of canned veggies. Spending just a little time, I can make enough rice, beans and veggies to eat every meal for weeks.  Cheap, quick to purchase and assemble, and relatively nutritious.

Sure, I could eat this for weeks, but why would I want to? This efficient use of my time and money would be unappetizing and, after weeks, my health would probably suffer.  We can see how efficient isn’t always best.

If, however, I spend a little more time and $$ in my planning, shopping and prep, I could still shop and eat efficiently, but I could also eat more effectively, enjoy my food and better health.  By adding some variety to my shopping list and to my menu and spending a little more money, I could eat and live better, which makes that little extra outlay a more effective use of my resources.

We had a visitor last week from Germany, and we went shopping on Michigan Avenue for some gifts for her family.  She was amazed at how pleasant and helpful the store employees were. She mentioned that she was used to efficient and competent customer service at home, but the helpful and chatty people made the shopping experience enjoyable.  So, the associates we worked with managed to be efficient, but, more importantly, also effective and improved their customer outcomes by being friendly and helpful.  And we probably spent more $$ at the stores because of this, which improves the company bottom line.

So, sometimes our work calls for us to be efficient, to work quickly and cheaply and get the job done. There is nothing wrong with Efficient.  But for a little extra effort and resources, we could do our work well and improve our results or outcomes.  We can be efficient and Effective, which would be even better.  And Effective brings us closer to Excellence, which would be better yet.

What Are You Afraid Of?

A coaching client emailed me this question:

Good Morning, Coach Colleen!
Just touching base…
Not very successful in meeting last weeks’ goals.

Today I am asking myself –
What am I afraid of… if I was to let go of something?
I know what papers I want to toss or move – but I am holding on to something.
Hopefully we can move past this block.

My response (edited for confidentiality and content):

“Hmmmm….. what ARE you afraid of?”

We set goals because we want to achieve a certain outcome. We’re also aware there may be side effects from achieving those goals.  The fear of those side effects weighs us down.

  • This client has boxes of old papers to review and purge. She wants to wrap up the paper project before starting another. She has done great work in many ways, but reviewing and purging the papers in these these last few boxes feels scary, like she might let go of something important.
  • I heard the story of a client secretly afraid of an empty in-box. It seemed that if the in-box was empty, she wouldn’t have any more excuses for not doing the other harder, more emotionally painful tasks she’s been putting off.
  • A friend is worried that she’ll lose too much weight and then she’ll have to buy new clothes and it will be expensive. So she doesn’t even start.
  • I alternate between wanting to be super-busy and then freaking out because I’m so busy and can’t do all the things I want to do.

We all have fears, it’s how we face them – what we do with them – that matters.  If you ask yourself what you’re afraid of, your mind might not produce an answer.  If you’re feeling blocked, you can instead ask yourself, “What’s the worst that can happen?”

As in, “I’m conflicted about a possible outcome. It could be good, and it could be scary. So what is the worst that can happen if I achieve this goal?”

Using the weight loss example, what’s the worst that can happen?

  • We feel some discomfort with being hungry or sore from exercising, until our body adjusts (we can survive that, no biggie).
  • We lose weight and then have to buy new clothes (not really so bad).
  • We lose so much weight we look like one of those crazy skeleton people on the news (not really very likely, now is it?).
  • We work out so much we look like those freaky body builders (also not too likely).
  • There is the unlikely event that losing weight could cause other health issues, but the list of health benefits outweigh the fears.

In the case of this client, what’s the worst that can happen if she let go of the wrong papers?

  • Someone may ask for the information (sometimes the answer is “No, I don’t have that paper anymore” and sometimes we have to go out and find the answer again. Neither is too scary).
  • She may forget about it (if the paper represents something important, she will be reminded in other ways).
  • Again, the benefits of completing this paper project, and freeing up space in her house and schedule exceed the fears.
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This afternoon I found this quote while working at a different client’s house, took a picture and texted it to my client. I loved her response:

“Wow, doing 365 things a year could make a person become ruthless [her goal is to objectively and ruthlessly purge her papers]! And then nothing will scare them!”

So face those fears, and make those lists. I bet what you fear isn’t so scary after all!